Terms & Conditions

The sale of tobacco to individuals under the legal minimum purchase age is illegal and the purchase of tobacco by individuals under the legal minimum purchase age is illegal. The consumer understands that the signing of another person's name to a certification that is consuming is of legal age is illegal.

CREDIT CARD POLICIES
We process Visa, MasterCard, AMEX and Discover credit cards. We utilize AVS (address verification service) on all orders received and verify both the billing address and zip code. If either the address or the zip code do not match, we will attempt to verify the correct address via email and/or phone. If we do not receive a response in a timely fashion, we reserve the right to cancel the order without further notice as a protection for ourselves and credit card holders.


RETURNS & EXCHANGES
At Havana Phil's Cigar Company we want you to be happy with your purchase(s). Should you find that something is not to your satisfaction, we ask that you call us and we will make the proper arrangements to remedy the situation. We will refund any NON-CIGAR merchandise in its original packaging within 14 days receipt of your order. If you need to return an item, please send INSURED via Fedex, UPS or parcel post to our shipping address of 1628 Battleground Avenue, Greensboro, NC 27408. Please notify us before returning any items. For damaged merchandise, please retain all packing material and contact us immediately at 336.288.4484.


PRIVACY
First and foremost, Havana Phil's Cigar Company respects the privacy of its customers. We do not share your address, credit card information or email to anyone else. All customer information is strictly used to process orders and for our promotional correspondence to keep you informed in the most convenient, secure and efficient way possible. If you would like to be removed from any of our mailings, please email us at customerservice@havanaphils.com.


SECURITY
Havana Phil's Cigar Company protects all information by using a secure server. That means that your credit card number and address are encrypted so that it cannot be read as the information travels via the Internet. We have made it a priority to keep your information and shopping experience a safe one.